211 Helpline Center Data Dashboard

In January 2021, the Helpline Center launched its helpline call data dashboard. Designed by Benchmark Data Labs, the dashboard helps the Helpline Center share its work with stakeholders and the public at large.

211 receives hundreds of calls every day from the 211 Helpline, SD Covid-19 Information Line, and National Suicide Prevention Lifeline. Every day people turn to 211 for information and support – whether financial, family, health, or disaster-related. The call or text is free and confidential.

These calls highlight a large variety of immediate individual and overarching community needs for the entire South Dakota area. The data dashboard summarizes this call data and reveals important trends that helps state and local leaders understand community needs. Explore the dashboard on the Helpline Center website or below.

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